6 Responsibilities of a Small Business Owner

6 Responsibilities of a Small Business Owner

small business

Owning and operating a small business gives you the opportunity to see the big picture of how the company functions, where it’s headed and the most efficient way to get there. However, with that vision comes the added responsibility of fulfilling multiple roles. Here are just a few of the tasks you may find yourself needing to accomplish until you are able to hire somebody else to do it:

Accounting

Chances are that your name is on the documents at the bank and with the credit card company. As the owner of a business, it falls to you to navigate the income and expense paper and money trails. Quickbooks could be your new best friend. If your business is in San Antonio, Quickbooks can help. If you find yourself living the entrepreneurial life in Dallas, Quickbooks can help. Quickbooks is user-friendly software that helps you to keep track of accounting for your business.

Accounts payable/receivable

Part of those accounting responsibilities will also include being the accounts payable/receivable department. In layman’s terms, you are in charge of paying the bills, sending the bills and collecting payment on the bills. The buck (literally) stops with you.

HR

One of the beauties of being the boss is being able to hire the people you want to hire. One of the difficult parts of being the boss is firing people who fail to meet expectations or just are not working out. As the head of HR, you are also responsible for employee benefits, taking out income taxes and paying workers’compensation.

Office manager

Unless you have a fantastic assistant, you will likely wear the hat of office manager, too. You negotiate the lease on the copier and on the office space. Any furniture or equipment that needs to be replaced or repaired goes through you. You meet with vendors and mediate employee relations.

Sales and marketing

In all likelihood, one of the reasons you own a small business is because you believe in the product or service you provide. As a result, the marketing and sales aspect of the job come naturally to you, or you at least know the steps to take to arrive at the desired goal. Direct mail, client appointments, online marketing and print ads are just a few of the items on your never-ending to-do list.

Customer service

You get the joy of converting leads to sales as well as the challenge of satisfying unhappy customers. People can go no higher over somebody’s head than the owner of the business, so the most upset and frustrated complaints land on your desk. Take a deep breath and do what you can to make the customer happy to ensure that they remain a loyal customer.

Those are just a sampling of the roles you play. Tasks such as shipping and receiving, IT, warehousing and custodial duties have not even been mentioned. When fulfilling so many roles, don’t try to reinvent the wheel. Use software and systems that have been proven to work for other small business owners so you don’t find yourself buried by all the hats some day.

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Catherine Joy Clemente

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